Frequently asked questions
Everything you need to know about your wallet, funding, purchases and reselling.
How do I create an account?
Click "Create free account" at the top of the page, fill in your name, email, phone number and a password, then check your inbox for an activation link. Your wallet is created automatically as soon as you sign up.
How do I fund my wallet?
From your dashboard, go to "Fund Wallet". You can pay instantly by card via Paystack, or transfer/deposit cash into our bank account and submit proof of payment for review.
How long does an offline cash deposit take to reflect?
Once you submit your deposit proof, our team reviews it and credits your wallet — this is usually done within a few hours during business hours. You will receive an email as soon as it is approved.
What happens if a purchase fails?
If a purchase (airtime, data, cable TV, electricity, etc.) fails, the amount is automatically refunded to your wallet. You never lose funds on a failed transaction.
Which networks and services do you support?
We support MTN, Glo, Airtel and 9mobile for airtime, data and recharge card printing, DStv, GOtv and StarTimes for cable TV, all major electricity discos for bill payments, and WAEC/JAMB for exam pins.
How do I become a reseller?
Choose "Reseller" when you sign up, or apply from your dashboard later. Once approved by our team, you get your own branded storefront link, buy at discounted reseller rates, and set your own prices for your customers — the difference is paid to you automatically as commission.
Is my money safe?
Yes. Your wallet balance and full transaction history are always visible in your dashboard, all card payments are processed through Paystack, and every purchase is logged with a unique reference for tracking.
Who do I contact if I have a problem?
Reach us any time at hello@infotekps.com — our team typically responds within 24 hours.