Privacy Policy
Last updated: October 2026
This Privacy Policy explains how InfoTek Topup, operated by InfoTek PS ("we", "us", "our"), collects, uses, shares and protects your personal data when you use our platform. By using InfoTek Topup, you agree to the practices described in this policy.
1. Information we collect
Account information: your name, email address, phone number and password (stored in encrypted/hashed form).
Transaction data: details of the airtime, data, cable TV, electricity, exam pin and recharge card orders you make, along with wallet funding and transaction history.
Proof-of-payment data: where you submit an offline cash deposit, the bank name, depositor name, teller/reference number, deposit date and any receipt or proof-of-payment image or document you upload.
Technical data: basic information such as IP address, browser type, and session information collected automatically for security and fraud-prevention purposes.
2. How we use your information
We use the information we collect to:
- Create and manage your account and wallet
- Process and deliver the Services you purchase
- Verify offline cash deposits and prevent fraudulent payment claims
- Detect, investigate and prevent fraud, abuse and unauthorized access
- Provide customer support and respond to your enquiries
- Send you transactional emails (such as order receipts, deposit reviews and account notices)
- Comply with applicable legal and regulatory obligations
3. Who we share your data with
We do not sell your personal data. We share limited data with trusted third parties strictly as needed to operate the Platform, including:
- ClubKonnect — our service-delivery partner, used to fulfil airtime, data, cable TV, electricity, exam pin and recharge card orders.
- Paystack and GTBank Squad — our payment processing partners, used to process card and bank transfer wallet funding securely.
- Brevo — our transactional email provider, used to deliver account, order and deposit-related emails.
We may also disclose information where required by law, regulation, or a valid legal request from a competent authority in Nigeria.
4. Data retention
We retain your personal and transaction data for as long as your account is active and for a reasonable period thereafter, as needed to comply with our legal, accounting and regulatory obligations, resolve disputes, and enforce our agreements. Proof-of-payment records are retained for audit and fraud-prevention purposes for a similar period.
5. Your rights
You may request access to, correction of, or deletion of your personal data by contacting us at hello@infotekps.com. We will respond to and address verified requests within a reasonable timeframe, subject to our legal and regulatory obligations to retain certain transaction records.
6. Cookies
We use only essential, session-based cookies required to keep you securely logged in and to protect the Platform from cross-site request forgery. We do not use third-party advertising or tracking cookies.
7. Data security
We apply reasonable technical and organizational safeguards — including password hashing and encrypted connections — to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date on this page.
9. Contact us
For any privacy-related questions or requests, contact us at hello@infotekps.com.