Terms of Service

1.1 You must be at least 18 years old, or the age of majority in your jurisdiction, and legally capable of entering into a binding contract to register for an account.

1.2 You must provide accurate, current and complete information during registration, including a valid name, email address and phone number, and keep this information up to date.

1.3 You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. Notify us immediately at hello@infotekps.com if you suspect unauthorized use of your account.

1.4 We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or are used for fraudulent or illegal activity.

2.1 The Platform operates on a prepaid wallet model. You must fund your wallet before you can purchase airtime, data, cable TV subscriptions, electricity tokens, exam pins or recharge cards ("Services").

2.2 Wallet funds are intended solely for the purchase of Services on the Platform and are, except as stated in these Terms, non-refundable and non-transferable to another user or to a bank account.

2.3 Where a transaction fails due to a network, provider or system error after your wallet has been debited, the corresponding amount will be automatically refunded to your wallet. Where automatic refund is not possible, contact support and we will investigate and correct your balance.

2.4 You are responsible for verifying the accuracy of order details (such as phone number, meter number or smartcard number) before confirming a purchase. We are not liable for losses arising from incorrect details supplied by you.

3.1 Where you choose to fund your wallet by offline cash or bank deposit, you must submit valid proof of payment (such as a teller, transfer receipt or bank alert) along with the required deposit details through the Platform.

3.2 Deposits are reviewed and credited manually by our team after verification against our bank records. Deposits are typically reviewed and, where valid, credited to your wallet within our stated business-hours review window.

3.3 We reserve the right to reject any deposit that cannot be verified, that does not match our bank records, or where proof of payment appears incomplete, altered or fraudulent. You will be notified of the reason for rejection.

3.4 Submitting false or fraudulent proof of payment is a serious violation of these Terms and may result in immediate account suspension and, where applicable, referral to law enforcement.

4.1 Users who register as, or are approved as, resellers may access discounted rates on Services and a personal branded storefront link for their own customers.

4.2 Resellers are solely responsible for the resale prices they set for their own customers. We do not set, endorse or guarantee any reseller's resale pricing, and we are not a party to any transaction between a reseller and their customer outside of the Platform's wallet and order infrastructure.

4.3 Resellers must not misrepresent their relationship with InfoTek Topup or InfoTek PS, and must not engage in deceptive, exploitative or unlawful pricing or marketing practices toward their customers.

4.4 We reserve the right to review, suspend, or revoke reseller status at our discretion, including where a reseller account is used for abuse, fraud, or in a manner that damages the reputation of the Platform.

5.1 You agree not to: (a) use the Platform for any unlawful purpose; (b) attempt to gain unauthorized access to any account, system or data on the Platform; (c) use automated means to interact with the Platform without our written consent; (d) submit false, fraudulent or altered proof of payment; (e) use the Platform to launder funds or facilitate any illegal transaction; or (f) resell, sublicense or exploit the Platform's services in a manner not contemplated by the reseller program.

5.2 Violation of this section may result in immediate suspension or termination of your account and forfeiture of wallet balance where required by law or to prevent fraud.